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Return & Refund Policy
Effective Date: July 9, 2026
Thank you for shopping with Urban Thread. We value your trust and strive to provide high-quality products and a seamless shopping experience. Please read our Return & Refund Policy carefully before making a purchase.
Returns
We accept returns for eligible products within 7 days of the delivery date.
To be eligible for a return, the item must:
Be unused, unworn, and unwashed.
Be in its original condition with all tags, labels, and packaging intact.
Not show any signs of wear, damage, stains, or alterations.
Be accompanied by the original invoice or order confirmation.
Non-Returnable Items
The following items are not eligible for return or exchange:
Products purchased during clearance, sale, or promotional offers (unless received damaged or defective).
Gift cards.
Innerwear, socks, face masks, and other hygiene-related products.
Customized or personalized products.
Products damaged due to misuse, improper handling, or normal wear and tear.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery by contacting our customer support.
Please include:
Your Order ID
Clear photographs of the product
Images of the packaging (if applicable)
A brief description of the issue
After verification, we will arrange a replacement or process a refund, as applicable.
Refund Policy
Once your returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
Refunds will be processed to your original payment method.
Refunds are generally completed within 5–7 business days, depending on your bank or payment provider.
Shipping charges (if any) are non-refundable unless the return is due to our error.
Exchange Policy
We offer exchanges only for:
Damaged or defective products.
Incorrect products delivered.
Size exchange (subject to stock availability).
Exchange requests must be made within 7 days of delivery.
Cancellation Policy
Orders can be cancelled only before they are shipped. Once an order has been dispatched, it cannot be cancelled. However, eligible products may still be returned according to this policy.
Return Process
To initiate a return:
Contact our customer support with your Order ID.
Share the reason for the return along with supporting images, if required.
Once your request is approved, we will provide return instructions.
After receiving and inspecting the returned item, we will process the refund or exchange.
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us:
Urban Thread
Email: shop@urbanthread.com
Phone: +91 9900223456t amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
